Frequently Asked Questions

Our minimums depend on the service: screen printing starts at 24 pieces, embroidery at 12 pieces, and promotional products vary by item (typically 50–100 pieces). For fulfillment clients, there are no minimums on reorders from existing inventory.

Pricing depends on several factors: the type of product or garment, quantity ordered, number of colors or stitch count, number of print/embroidery locations, and ink or thread type. We provide detailed, itemized quotes so you know exactly what you are paying for. Generally, the more you order, the lower the per-unit cost.

We accept credit cards (Visa, Mastercard, American Express), checks, and bank transfers. For established clients, we offer net-30 payment terms upon approval. A 50% deposit is required for first-time orders over $500.

Yes. We offer rush turnaround on most screen printing and embroidery orders for an additional fee. Rush orders are typically completed in 5 to 7 business days instead of the standard 10 to 14. Availability depends on current production capacity, so please contact us as early as possible.

Absolutely. We keep your screens, digitized files, and order details on file so reorders are fast and easy. For fulfillment clients, reordering is as simple as logging into your branded portal.

We prefer vector files (.ai, .eps, .pdf) for the sharpest results. High-resolution raster files (.png, .jpg at 300 DPI or higher) can work for simpler designs. If you only have a low-resolution file, our design team can recreate your artwork for an additional fee.

Yes. If you need help creating or refining your artwork, our in-house design team can work with you. We charge a flat design fee based on the complexity of the project, and you will receive a digital proof for approval before any production begins.

After we receive your artwork and order details, we create a digital proof showing how your design will look on the chosen product. You review the proof and can request revisions (up to two rounds included). Once you approve the proof, we move to production.

We include up to two rounds of revisions on the digital proof at no additional charge. Additional revision rounds are billed at our standard design hourly rate. Most orders are approved on the first proof.

Standard production turnaround is 10 to 14 business days from the date you approve your proof. Rush production is available for 5 to 7 business days on most orders. Promotional products may take 2 to 3 weeks depending on the item and decoration method.

Every order goes through multiple quality checkpoints. We inspect prints for color accuracy and registration, check embroidery for stitch quality and alignment, and count and verify every piece before packaging. If something does not meet our standards, we reprint it at no cost to you.

We offer spot color screen printing (standard), halftone printing (for gradients and photographs), simulated process printing (for photorealistic images on dark garments), and discharge printing (for a soft, vintage feel on dark-colored shirts).

Yes, we accept customer-supplied garments in most cases. We recommend consulting with us before purchasing to ensure the garments are compatible with your chosen decoration method. Please note that we cannot guarantee results on garments we do not source, and replacement will be the customer's responsibility for any issues.

We ship via UPS and FedEx with ground, 2-day, and overnight options available. Shipping costs are calculated based on package weight and destination. For local clients in the Marietta area, we also offer free pickup from our facility.

Yes. Every shipment includes a tracking number that we email to you as soon as your order ships. You can track your package through the UPS or FedEx website, or we can check the status for you at any time.

Yes. Local pickup is available at no charge from our Marietta facility during business hours (Monday through Thursday, 8:30am to 5pm; Friday, 8:30am to 4pm). We will notify you by email when your order is ready for pickup.

We produce your branded merchandise in bulk at wholesale pricing, warehouse it in our facility, and set up a branded online portal for your team. Authorized users log in, browse your approved products, select sizes and quantities, and place orders. We pick, pack, and ship individual orders directly to each person.

There is a one-time setup fee to configure your branded portal, upload products, set user permissions, and integrate any special features. The fee varies based on the number of products and complexity of the setup. We will provide a detailed quote during your consultation.

There are no minimums for reorders from existing inventory. Your team members can order a single item or dozens — we ship whatever they need. Initial production runs do have standard minimums to keep per-unit costs reasonable.

Yes. Our fulfillment dashboard gives you real-time visibility into stock levels for every product, size, and color. You can set up automatic alerts when inventory drops below a threshold so we can plan reprint runs before you run out.